Privacy policy
Our commitment to quality services
We are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
Personal information
Personal Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect include names, contact details, identification information, payment and transaction details, history records of your communication and interaction with us.
Collection of personal information
Where reasonable and practicable to do so, we will collect your Personal Information only from you. This Personal Information is obtained in many ways including correspondence with us and via our website.
We collect your Personal Information for the primary purpose of providing our products and services to you, to communicate with you, including about products and services, competition results, special offers, and events which might interest you, to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts, provide your Personal Information to third parties that assist us in providing products and services you have requested, such as delivery service providers, to consider and respond to complaints made by you, and marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by clicking on the unsubscribe button or contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We do not collect your personally identifying information unless you knowingly provide the information, nor will your information be shared with other companies for external non marketing purposes.
Disclosure of personal information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorized by law.
Security of personal information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. While we strive to protect such information, we cannot guarantee 100% the security of any information (personal or other) you transmit to us. Therefore, we will not be liable for any breach of security or unintended loss or disclosure of information due to the Website being linked to the Internet.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Third parties
We engage a range of third parties to provide services and perform business support functions for us. Some of those third parties need access to Personal Information in order to provide the services or perform the functions we require. Where we share your Personal Information with third party service providers, they will be contractually bound to use the information only for the purposes of providing the services or performing the functions required by us and to store the information securely.
Your Personal Information (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your prior express consent.
Access to your personal information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy updates
This Policy may change from time to time and is available on our website.
Enquiries
If you have any queries about our Privacy Policy, please contact us using the contact form on our website.